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Refund Policy

INSTANT PARTY'S REFUND POLICY

 

Instant Party aims to provide an easy shopping experience for all customers.  That is why we offer a 100% money back guarantee with everything you purchase online.  If you aren't completely satisfied with your product you can return your product to us for a full refund. Shipping charges are not refundable.  Customer is responsible for all return shipping charges.  

Edible items are non-refundable.  Any items that are opened or used are non-refundable.

Please call 0407154230 before returning an item.  You will receive a refund number and actions will be taken immediately to ensure proper credit is refunded once we receive your return items. 

 

In the rare cicumstance that your order contains products that are damaged or found to be incorrect upon delivery, contact us within 7 business days of your delivery by phone 0407154230 or via email at contact@instantpartypacks.com.au  and provide your invoive number and a photo of the damage or fault items to ensure that immediate and appropriate action be taken to correct the situation.  Refunds for damaged goods do not include postage and handling charges of the returns and are for the cost of the items only.